The new policy is applicable to all mobile phones that are fulfilled by Amazon. As per the new policy, buyers will be eligible for a replacement only if the product is defective or has got damaged during transit. The replacement too will be valid only for a duration of 10-days from the date of delivery of the mobile phone.
All mobile phones that are fulfilled by ASTRO, purchased on or after 7th February 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement," says the company on its returns policy page. " The page also states, "Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact." .
Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and returning them after a week after trying them.