Astro Mobile Return Policy


The following return policy applies to domestic orders only.

Our return policy strives to be as flexible as possible for our customer while allowing us to provide instant insider access to our range of products .To make the process easier for our valued customers, we've broken down the details on what exactly is returnable and when you can expect to receive cash back. If you need any further assistance or clarification, please contact info@astroafrica.tech

Returns and Credits

Astro Mobile allows you to return your product within 14 Days of Delivery. They will be a 25 percent levy against the original price. If product has been used refund will be in the form of Astro Credit and if product has significant wear and tear Astro Mobile reserves the right to refuse and return the product without any form of credit. If product has not been used refund will be in the form of the original payment minus the 25 percent restocking charge.

  • Receive Astro Credit with no additional return charges.
  • Receive a refund back to the original form of payment minus a 25 percent restocking fee.

Astro Credits may be used on astromobile.africa .Astro Credits may not be used to purchase Gift Cards.

Astro Credits cannot be transferred to any other monetary form of payment or transferred to other users.

If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item. If you want to return an item received as a gift, you must contact info@astroafrica.tech and you will receive your refund in Astro Credits.

Exchanges

We're happy to exchange your device for another product if we have it available with a top up fee in our inventory.

As part of the exchange, you will be asked to pay for the new item in full. You will be reimbursed to the original form of payment including the price of shipping when we receive your return.

Return or Exchange Eligibility Window

Eligible item(s) must be returned or exchanged within 14 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, and undamaged. Please return items in their original packaging

Delivery Fee

Customer reserves the right to reject a delivery; however, delivery fee will be the responsibility of the customer, particularly orders which are made by the customer individually. Astro Mobile reserves the right to cancel delivery fee at any time. Astro Mobile gives customer up to three weeks to remit delivery fee to Astro Mobile, at which point we will formally start legal collection procedures to get collect the delivery fee. All charges associated with the collection of the delivery fees are the responsibility of the customer.

Start a Return or Exchange

It's easy! To start a return or exchange, please contact info@astroafrica.tech