The new policy is applicable to all mobile phones that are fulfilled by Amazon. As per the new policy, buyers will be eligible for a replacement only if the product is defective or has got damaged during transit. The replacement too will be valid only for a duration of 10-days from the date of delivery of the mobile phone.
"All mobile phones that are fulfilled by ASTRO, purchased on or after 7th February 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement," says the company on its returns policy page. " The page also states, "Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact."
Most analysts agree that many many buyers were abusing the company's refund policy. With many buying latest smartphones, and returning them after a week after trying them.